Terms of Service

AvenHost is committed to providing fast, secure, and stable hosting services. By using our services, you agree to abide by our terms designed to protect both customers and infrastructure. These terms establish how our services should be used, outline customer responsibilities, and define what actions are considered violations. If you do not agree with any part of these terms, you must stop using our services immediately. We recommend reviewing these terms regularly as updates can occur without prior notice.

All customers are expected to use services ethically and within legal boundaries:

• Responsible Behavior: If an activity appears malicious or abusive, avoid performing it. Examples include spamming, unauthorized access attempts, or hosting prohibited content.
• Age Requirements: You must be at least 13 years old. Users under 18 must have parental or legal guardian consent.
• No Illegal Use: Any activity illegal in your jurisdiction or ours (e.g., phishing, distribution of malware, piracy) is strictly prohibited.
• No Interference: Attempts to compromise AvenHost services or other internet services may lead to immediate suspension.

We do not impose strict bandwidth or CPU limits on standard plans; however, all resources must be used fairly:

• Resource Balance: Prolonged excessive CPU, RAM, or bandwidth usage (e.g., crypto mining, massive botnets) may result in throttling or suspension.
• Storage Policy: Disk usage must relate to legitimate hosting services. Hosting of large amounts of unrelated copyrighted material is prohibited.
• Monitoring & Warnings: If unusual usage is detected, we will notify you. Failure to address such issues can lead to suspension.

Services are provisioned only after initial payment. Renewal invoices must be paid on or before the due date:

• Grace Period: A 1-day grace period is provided for overdue payments after which services will be suspended.
• Termination: If payment is not received within 7 days after suspension, all data may be deleted permanently.
• Chargebacks: Any chargeback or dispute triggers automatic account suspension until resolved.

AvenHost offers a 72-hour refund policy for all newly purchased standard hosting plans. Dedicated servers, setup fees, and custom services are non-refundable. Refund eligibility requires:

• Submitting a refund request through our official support channels within 72 hours of purchase.
• Providing a valid reason for cancellation so we can improve our service.
• Ensuring no account abuse or policy violations occurred during usage.

Approved refunds are credited back to the original payment method or as account credit. Chargebacks through payment providers immediately suspend all services linked to your account until resolved.

In cases where clients accidentally pay an invoice multiple times or pay the wrong amount:

• Excess funds are automatically added as account credit for future use.
• Refunds for overpayments are possible if requested within 7 days of payment and if the credit is unused.
• We require transaction details (date, amount, payment method) to locate and verify overpayments quickly.

Payments that were intentionally made or used for active services do not qualify as accidental and follow the general refund policy.

Clients may cancel services at any time via their AvenHost account dashboard:

• Submit a cancellation request specifying whether it’s immediate or at the end of the billing cycle.
• Ensure any automatic PayPal or external payment subscriptions are also canceled directly by you. AvenHost is not responsible for additional charges caused by active external subscriptions.
• After cancellation, all files and data linked to the service may be permanently deleted and cannot be recovered.

AvenHost has a zero-tolerance policy for abuse. Abuse includes but is not limited to:

• Hosting or distributing malware, phishing tools, or illegal content.
• Launching DDoS attacks, port scanning, or unauthorized network intrusions.
• Exploiting server vulnerabilities or attempting to gain unauthorized access to systems.

Upon detection of abuse, we may immediately suspend or terminate your account without a refund. Abuse complaints will be forwarded to you and must be resolved within the provided timeframe. Repeated or severe violations can result in permanent blacklisting from our services.